Shipping policy
Shipping Policy
At Aurvie your satisfaction is our top priority. To ensure a smooth shopping experience, please review our shipping policy below.
Shipping Coverage
We currently ship to the United Kingdom, the United States and Australia.
Processing and Handling Time
Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
Transit time within 3 to 7 business days (Monday to Friday, excluding holidays).
Order Cut Off Time: 17:00 (GMT) Greenwich Mean Time (London).
Total Delivery Time
Standard Shipping: 4-9 business days (Monday to Friday), to every region we serve.
Courier / Postal Service
Your carrier depends on your location and the items ordered. Your carrier and tracking number are confirmed in your shipping confirmation email.
United Kingdom: Royal Mail or Evri.
United States: USPS, FedEx or UPS.
Australia: Australia Post or Aramex.
Shipping Fees
Standard Shipping: Free on all orders to the United Kingdom, the United States and Australia.
Customs, Duties and Import Taxes
Any applicable duties and import taxes are already included in your order, so there is nothing further to pay on delivery.
Order Confirmation & Tracking
After placing an order, customers will receive an order confirmation email.
Once the order has shipped, a shipping confirmation email with tracking details will be provided.
Tracking updates may take 24 hours after dispatch.
Address Accuracy & Changes
Customers are responsible for providing a complete and accurate shipping address.
Address change requests can only be accepted within 24 hours of placing the order by contacting us at hello@aurvie.com.
We cannot reroute packages once they have been shipped.
Lost or Damaged Packages
If your tracking information shows no updates for more than 7 business days, please contact us so we can investigate with the courier.
In the case of damaged packages, notify us within 7 days of delivery with supporting photos.
Confirmed lost or damaged packages will be replaced or refunded at our discretion.